FAQ
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SHIPPING & DELIVERY
How long does shipping take?
Shipping typically takes 7-15 business days, depending on your location. Orders are processed within 1-3 business days and then shipped. You'll receive a tracking number once your order has shipped.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping times may vary based on location, but most international orders arrive within 10-25 business days.
How can I track my order?
Once your order is shipped, we will send you an email with your tracking number and a link to track your package. You can also track your order directly on our website.
Why is my tracking number not updating?
Tracking numbers may take 2-5 business days to update after the order is shipped. If there’s no update after that, please contact us and we’ll look into it.
What happens if my package is delayed?
While rare, shipping delays can happen due to customs, weather, or carrier issues. If your order is significantly delayed, contact us and we will assist in tracking or reshipping your item.
RETURNS & REFUNDS
What is your return policy?
You can return items within 30 days of delivery if they are unused, in their original packaging, and in resellable condition. Customers are responsible for return shipping unless the item is defective.
How do I start a return?
Please contact us at brighttechgear.store@gmail.com with your order number and reason for return. We’ll guide you through the process step-by-step.
Do you offer refunds?
Yes, refunds are processed after we receive and inspect the returned item. Refunds typically take 3-5 business days to appear on your original payment method.
What if I received a damaged or incorrect item?
If your item arrives damaged or is not what you ordered, please contact us within 7 days of delivery with photos, and we’ll send a free replacement or issue a full refund.
Can I exchange an item?
Yes, exchanges are available for unused items within 30 days of delivery. Contact us to arrange an exchange.
PAYMENTS
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely processed.
Is it safe to shop on Bright Tech Gear?
Yes, our website uses SSL encryption and secure payment gateways to protect your information.
Why was my payment declined?
Your payment may be declined due to incorrect card information, insufficient funds, or a bank restriction. Please double-check your details or try a different payment method.
Do you offer discounts or promo codes?
Yes! We frequently offer seasonal sales, bundle discounts, and exclusive promo codes to our email subscribers.
Can I pay in installments?
We currently do not offer installment payments, but we’re working to add more flexible payment options soon.
ORDERS
Can I cancel or change my order?
Orders can be canceled or changed within 12 hours of placing them. After that, the order is likely already processing.
What if I entered the wrong shipping address?
Contact us immediately. If your order hasn't shipped yet, we can update the address. If it has shipped, we can try to assist with carrier redirection.
Will I receive an order confirmation?
Yes, you will receive an email confirmation right after placing your order and another email when your order ships.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but our packaging is clean and minimal, making it perfect for gifting.
Can I place a bulk or wholesale order?
Yes! Please contact us for bulk order discounts and wholesale pricing.
PRODUCT INFORMATION
How do I know if a product is compatible with my device?
Each product page includes detailed compatibility information. If you’re unsure, you can always contact us for help.
Are your products safe to use?
Yes, all of our products are thoroughly tested and certified to meet safety standards.
Do you offer user manuals?
Yes, most of our products include digital or printed manuals with step-by-step instructions. If you can’t find one, contact us for a copy.
What should I do if my product isn’t working properly?
First, check the product manual and troubleshooting section. If the issue persists, contact us and we’ll help you resolve it or arrange a replacement.
Are your products waterproof?
Some products are water-resistant or waterproof. Please check the individual product description for specific water resistance ratings.
PRODUCT CARE & MAINTENANCE
How do I clean and maintain my tech gadgets?
Use a soft, dry cloth to clean most gadgets. Avoid harsh chemicals or water unless the product is specifically labeled as waterproof.
How can I make my rechargeable products last longer?
Charge products according to the manual, avoid overcharging, and store them in a cool, dry place when not in use.
Do your products come with warranties?
Yes, most products include a 30-day limited warranty. Some may offer extended warranties depending on the item.
What should I do if my rechargeable product stops holding a charge?
Try using a different cable or charger to rule out accessories. If the issue continues, contact us for warranty support.
Can I replace parts or accessories?
No, We sadly cant give separate parts or accessories for a product.
POWER & CHARGING
Are your chargers compatible with fast charging?
Some of our chargers support fast charging. Please check the product details for specific charging speeds and compatibility.
How do I know if a battery is fully charged?
Most of our rechargeable products include LED indicators that show charging status. Full charging times are listed in each product’s manual.
Can I leave my device charging overnight?
It’s safe for most devices, but we recommend unplugging after charging is complete to preserve battery life long-term.
Do your wireless chargers work with all phones?
Our wireless chargers are compatible with Qi-enabled devices, including most iPhones, Samsung, and other smartphones.
What type of power adapters should I use?
Use only the provided or recommended adapters. Using the wrong power source can damage the product and void the warranty.
GENERAL QUESTIONS
What makes Bright Tech Gear different from other stores?
We carefully select high-quality, modern tech products that are unique, reliable, and affordable. Our goal is to offer the best balance of style, function, and price.
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CUSTOMER EXPERIENCE
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BUNDLES & SPECIAL OFFERS
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